Last Updated on Saturday, 07 January 2012 02:24
OPEN A NEW TICKET
The opening of a trouble ticket through our Ticketing System is very easy. A support team member will help you almost in real time and you will receive the requested information or problem resolution within maximum one hour after the ticket submission itself.Note:
Before opening a support ticket, we highly recommend that you carefully examine the Video Tutorials
and Context Help Areas
of that particular Control Panel section your question or problem are related to.
To get acquainted with the way the Ticketing System works, please do the following:
1. Log into the Web Hosting Control Panel.
Our potential customers should log into our Demo Control Panel
Our existing clients can access their personal Control Panel through the website’s Members Log-in Page
or the URL we’ve given them upon signup.
2. After you’ve logged in, go to the Help Center link in the navigation menu and choose Open New Ticket
from the drop-down menu with the help options to go straight to the ticket opening form. To receive an accurate and prompt reply, we advise you to fill out all the fields as detailedly as possible.
3. After completing the form, press the Submit button to send the ticket to our Customer Support team. You can see the already opened tickets by choosing the View Opened Tickets
link in the Help Center menu.
VIEW OPENED TICKETS
This page lists all the tickets you have opened so far, including detailed information about the subject, status and the average response time for each ticket, as well as the date on which it was opened.
You can review the contents of any particular ticket with a single click on itsnumber
, or More info
link.VIEW CLOSED TICKETS
This page contains a list of all the tickets that have been considered resolved by both sides and therefore closed.